Privacy Policy
1. Introduction
The Method Room Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our studio, use our website (www.themethodroom.co.uk), or book our Reformer Pilates classes.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, phone number
- Payment and billing information
- Health information relevant to your Pilates practice (injuries, medical conditions, pregnancy status)
- Class booking history and preferences
- Emergency contact details
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Cookies and usage data
- Pages visited and time spent on our site
3. How We Use Your Information
We use your information to:
- Process class bookings and payments
- Provide personalised instruction and appropriate modifications during classes
- Send booking confirmations, reminders, and cancellation notifications
- Communicate studio updates, schedule changes, and promotional offers
- Respond to enquiries and customer service requests
- Improve our services and website functionality
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract: Processing necessary to fulfil our service agreement with you
- Legitimate interests: Operating our business, improving services, and marketing
- Consent: Where you have given explicit consent (e.g., marketing communications)
- Legal obligation: Compliance with tax, accounting, and health & safety regulations
5. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service providers: Payment processors, booking systems (e.g., Mindbody), email marketing platforms
- Legal authorities: When required by law or to protect our rights
- Insurance providers: In case of injury or incident at the studio
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:
- Active client records: Duration of membership plus 3 years
- Financial records: 7 years (UK tax law requirement)
- Marketing consent: Until you withdraw consent
7. Your Rights
Under GDPR and UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal obligations)
- Restriction: Limit how we use your data
- Portability: Receive your data in a structured format
- Object: Opt out of marketing communications or data processing based on legitimate interests
- Withdraw consent: At any time, where processing is based on consent
To exercise these rights, contact us at themethodroom@gmail.com.
8. Cookies
Our website uses cookies to enhance your experience. You can manage your cookie preferences through our Cookie Settings page or your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., Instagram, TikTok, Google Maps). We are not responsible for the privacy practices of these external sites.
11. Children's Privacy
Our services are intended for individuals aged 16 and over. We do not knowingly collect data from children under 16 without parental consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
The Method Room Limited
1050-1052 London Road
Thornton Heath, Surrey CR7 7ND
Email: themethodroom@gmail.com
Phone: +44 7343 032352